Thank you for your response

It is our vision at Lottoland to offer a seamless customer experience across all of our products in line with our regulatory obligations.

As a non-VIP customer, you will continue to receive great customer service and will benefit from the same great choice of products we offer. If you do change your mind in regard to being part of the Millionaires’ Club in the future, please let us know.

While future VIP membership eligibility may not be always possible, we will gladly consider your request upon verifying your account in line with our Know Your Customer verification process.

Until then, please do not hesitate to contact our dedicated Customer Support team if we can help with any aspect of your experience at Lottoland.

Should you wish to verify your player account in line with the VIP verification requirements, please email those to llcompliance@lottoland.com.

Below are the types of documents we will ask you to submit as part of your VIP onboarding:

DRIVING LICENCE/ PASSPORT (If you haven’t provided this in the past)

Your driving licence must show your full name, your date of birth, your home address and your country. Your licence should be fully valid and in date, with the expiry date clearly visible. Provisional driving licences are perfectly acceptable.

Your passport must show your full name, your date of birth and your country. Your passport should be fully valid, signed and in date, with the expiry date clearly visible.

PROOF OF ADDRESS (If you haven’t already verified your address in the last 12 months)

You may verify your address with a utility bill, such as a gas, electricity, water or telephone bill or with a bank statement. The documents may not be more than 3 months old and should clearly show your name and home address.

Kindly note that internet and mobile phone bills are not accepted for the completion of this verification step.

DEBIT / CREDIT CARD (if used on your player account in the last 6 months and not previously verified)

We will need to see the front and back of the debit/credit card that you have used for your Lottoland account.

For security reasons, please blank out the middle 8 digits of the card number, leaving the first 4 and last 4 digits visible. Please also make sure to sign your card and blank out the CVV code. See example below:

BANK STATEMENT (if you have registered your bank account details with us in the past and not verified them yet)

The date of issue (the statement must not be more than 3 months old), your full name, your home address and your account number should all be clearly visible.

Lottoland also accepts online banking statements, provided that they have been downloaded from your online banking account in a PDF format.

Please note that screenshots aren’t accepted for this verification step.

MUCHBETTER PROOF OF OWNERSHIP

If you’ve used this payment method on your account in the last 6 months and you haven’t verified it yet, please send us a bank statement showing proof of at least 3 of your MuchBetter transactions made to Lottoland.

NETELLER PROOF OF OWNERSHIP

If you’ve used this payment method on your account in the last 6 months and haven’t verified it yet, please send us a screenshot of your Neteller account showing your name and email address registered with Lottoland.

SKRILL PROOF OF OWNERSHIP

If you’ve used this payment method on your account in the last 6 months and you haven’t verified it yet, please send us a screenshot of your Skrill account showing your player details registered with Lottoland.

INFORMATION ON HOW YOU FUND YOUR ACCOUNT

Please provide us with documentary evidence to support your current level of spend (your source of income/funds).

Acceptable documentary evidence of source of funds can be:

• Recent payslips/P60 (frequency of payment should be indicated if not clear)
• Recent Bank Statement evidencing source of funds or savings.
• Profit and Loss statement (if source of funds is derived from gambling activity)

Thanks in advance for your committed loyalty and we look forward to hearing from you soon.