Learn why we ask lottery winners for IDs
Why Lottoland needs your ID information
A frequent question which we get from our customer feedback at Lottoland is why we require our players to provide photo ID before they're allowed to cash out their winnings. The concern is understandable, with identity thieves and "too-good-to-be-true" lottery scams preying on unwary internet users. You don't want to bet with a website that can't be trusted to payout your winnings in full or one which intends to use or sell your personal details.
Lottoland is fully licensed and regulated by the Gibraltar Gambling Commissioner ("GGC") under the Gambling Act 2005. What this means to you is that Lottoland is not going to disappear with your money. We are one of the few companies, along with well-known betting operators William Hill, Bet Victor, Ladbrokes and Coral who meet the stringent requirements necessary to receive much sought after Gibraltar betting licences.
Lottoland uses the official lottery results as the outcome for placing bets so we have no influence on how the numbers come out - if your numbers match the official lottery results you will win the same prize. Our Jackpot payouts including any with the DoubleJackpot, NumberShield, special Jackpot boost promotions are paid out on our behalf because of the insurance policy we have with Bluefin, part of the world-renowned specialists AXA Insurance. This policy has been authenticated and validated to prove that all winnings can be paid out by Lottoland.
Photo ID Requirements
No one likes giving out their photo ID's or other personal details over the internet - and rightly so. However when you gamble online your personal information is required in order to ensure that important public policies are safeguarded. For example, we need a photo ID to verify that you are at least 18 years old. By requiring photo ID we not only meet the GGC's regulation requirements but also provide an extra layer of protection against young people trying to buy lottery bets before they are of age.
More importantly your ID is crucial to ensure that should you win the jackpot, or any of the other bigger prizes, no-one else can claim your winnings.
Rest assured that any personal information that we hold is held in a safe and secure environment as we have the most up-to-date encryption systems that major banks use.
Customer Care on Call
With so much money potentially at stake and stories of lottery scams popping up now and then we understand why you need to be careful with your money and who you provide your personal details to. If you have any questions or concerns at any time about your account, payments or just general queries please contact our customer care team who are always happy to help, either through Live Chat when it is available on the website or email@example.com.